Question 1

How does the save function work?

Accepted Answer

Kurogear saves your work automatically as you make changes. When you're online, updates sync to the cloud in the background so your data is always backed up. If you lose connection, your changes are stored locally and synced once you're back online. You can also use the save button in some places like invoice to force a manual save at any time. Saving automatically works when you change your view by going to a different route in the app, closing the app or closing the window/PWA so you never lose your work.

Question 2

Is there a mobile app?

Accepted Answer

Kurogear is a Progressive Web App — add it to your device's home screen or desktop for offline access and a native-app feel.

Question 3

Is my data secure?

Accepted Answer

Yes. Security and privacy are core to Kurogear. We follow industry standard practices and never share or sell your data.

Question 4

How is my data stored?

Accepted Answer

Data is stored in Lovable Cloud (Supabase) databases with ISO 27001 and SOC 2 Type 2 certifications and encryption at rest.

Question 5

How do I change the email address on my account?

Accepted Answer

Go to Settings → Account and use the email change flow. You'll receive a verification code at your new address to confirm.

Question 6

How do I delete my account?

Accepted Answer

In Settings → Account, scroll to the Danger Zone to permanently delete your account and all associated data. This cannot be undone.

Question 7

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel or change your plan at any time from your account settings — no hidden fees.

Question 8

Can I get a refund?

Accepted Answer

Yes! Certain restrictions apply, refer to our refund policy for more info: backline-hq.com/refunds

Question 9

How quickly will I get a reply from support?

Accepted Answer

We typically respond within 4 business days. Complex issues may take longer.

Question 10

What is included in Kurogear+?

Accepted Answer

Kurogear+ includes premium features such as access to premium tools, increased limits for tools, discord benefits and more. For the full run down visit here to see the full comparison.

Question 11

Can I change or upgrade my plan?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time from your account settings. Upgrading can only mean changing the term of your plan, monthly or yearly, both offer the same benefits and are the same plan but you can save more with yearly. Upgrading takes affect immediately and downgrading takes affect at your next billing date. Any issues, contact support.

Question 12

Are there any hidden transaction fees?

Accepted Answer

No. The price you see is the price you pay. We do not charge any hidden transaction fees. Things like VAT are already included in the price you see. There are also no cancellation fees.

Question 13

What is the Kurogear Discord Server?

Accepted Answer

Kurogear started as a Discord community and we still run an active server for giveaways, feature requests, bug reports, production help, and general chat. Join us there for the latest updates and to connect with other live event professionals.

Question 14

Who is the community for?

Accepted Answer

Everyone in and around live events — crew, production, admins and anyone just curious about how shows come together. You don't need a Kurogear account to join, and lurking is completely fine.

Question 15

Are there any rules in the Discord server?

Accepted Answer

A few simple ones: be decent to each other, no unsolicited pitching, keep things in the right channel, and no leaks of unreleased shows or client material.

Question 16

Do Kurogear+ members get anything extra in the Discord?

Accepted Answer

Yes. Kurogear+ comes with Discord benefits, including access to members-only areas and priority support. See the plan comparison on the home page for the full list.

Frequently asked questions

General

Product & Platform

Account

Pricing & Billing

Community

Support & Feedback

Frequently asked questions

General

How does the save function work?

Product & Platform

Is there a mobile app?

Is my data secure?

How is my data stored?

What is Kurogear hosted on?

What is Kurogears official domain?

Who created Kurogear?

Account

How do I change the email address on my account?

How can I download my account data?

How do I delete my account?

Pricing & Billing

Why is it priced as it is?

Can I cancel my subscription anytime?

Can I get a refund?

What is included in Kurogear+

Can I change or upgrade my plan?

Are there any hidden transaction fees?

Community

What is the Kurogear Discord Server?

Who is the community for?

Are there any rules in the Discord server?

Do Kurogear+ members get anything extra in the Discord?

Support & Feedback

How quickly will I get a reply from support?

Why can I only send one support message every 12 hours?

What can I attach to a support message?

Where do replies to my support message go?

How do I report a bug?

I have a feature idea

Media/serious enquiries